Return & Refund Policy

At KalaKurti, we are committed to providing quality products and a satisfying shopping experience. Please review the following policy before placing your order.

Return & Exchange Window

We accept return or exchange requests within 3–5 days from the date of delivery, subject to the eligibility conditions below.

Requests submitted after the applicable period may not be accepted.

Eligibility for Return or Exchange

To be eligible, the product must:

* Be unused, unworn, and unwashed.
* Be in its original condition.
* Have all original tags and labels attached.
* Include the original packaging and accessories, where applicable.
* Be free from stains, perfume, makeup, damage, or other signs of use.
* Have the return or exchange request submitted within the applicable time period.

Non-Returnable / Non-Exchangeable Products

The following products may not be eligible for return or exchange:

* Products that have been worn, washed, altered, or damaged after delivery.
* Products returned without original tags or packaging.
* Products showing signs of use.
* Products purchased during clearance sales, special promotions, or marked as Final Sale / Non-Returnable, where applicable.
* Personalized or customized products, where applicable.

How to Request a Return or Exchange

1. Contact the KalaKurti customer support team within 3–5 days of delivery.
2. Provide your Order ID and reason for the request.
3. Share photographs or videos of the product if requested.
4. Our team will review the request and provide further instructions.
5. Once the returned product passes our quality inspection, the return or exchange will be processed according to the applicable policy.

Exchange

Exchanges are subject to product and size availability.

If the requested replacement is unavailable, KalaKurti may offer an alternative product or another suitable resolution.

Refund Policy

Refunds are generally not provided for change-of-mind purchases or simply because the customer does not like the product.

A refund may be considered in circumstances such as:

* The product received is damaged or defective.
* An incorrect product has been delivered.
* The ordered product is unavailable and cannot be replaced.
* An order is cancelled by KalaKurti before dispatch.

If a refund is approved, it will generally be processed through the original payment method or another suitable method within 5–7 business days, depending on the payment provider.

Important Note

Customers are requested to carefully review the product description, size chart, color, and specifications before placing an order.

Product colors may vary slightly due to photography, lighting, and individual screen settings.

Contact Us

For return, exchange, or refund-related queries, please contact KalaKurti customer support through the contact details provided on our website.